CCTV and Alarm Monitoring

Yes. Alarms route to a manned operations point twenty-four hours a day, every day of the year. There is no voicemail, no overnight gap, and no auto-dial-back delay. A trained operator picks up.

Yes. Most contracts start by connecting existing camera and alarm infrastructure to monitoring through our trusted partners. If the gear is missing or end-of-life, we can supply and fit replacements directly or through technical partners before cover starts. Compatibility depends on the existing system.

The monitoring centre verifies the activation against the camera feed and the site instructions. False activations are cleared without disruption. On a verified trigger, your contacts are notified and a guard is dispatched from the same crew that runs our mobile patrol service in Auckland.

Visual verification before dispatch cuts the false-alarm callout problem dramatically. If a verified trigger turns out to be a non-event, that gets noted in the incident report at no extra cost. Recurring false-alarm causes (a faulty sensor, a loose roller door) are flagged so they can be fixed.

Most commercial insurers now expect monitored security on after-hours premises, not just recording cameras. Our service produces timestamped activity logs, incident reports and footage references that hold up if a claim is contested. Confirm specifics with your broker, but this is the configuration most insurers ask for.

Yes, where the site has audio speakers installed and integrated with the camera feed. The monitoring operator can issue a live spoken warning the moment an unauthorised person is detected, which often clears the site before a guard arrives. We can spec the speaker hardware through an installer if it is not already in place.